This is usually administered after the client has completed Activity #3.
Refer to the letter and use it to explain the problem to the client, such as, “We use the fines and replacement costs that we collect when the account needs to be closed due to non-payment to purchase additional books and videos. So that we can decide how many new books or videos we will be able to purchase when our patrons respond to the letter, we need to decide whether the patron is likely to purchase the book or video by the account closure date.”
Provide the client with either the stack of white cards or the stack of blue cards with side 1 up and Form F. Explain the card and Form F to the client, using appropriate language and referring to the letter as well. Say something such as, “Sort each card by whether or not the book or video is likely to be purchased by the account closure date. Put the cards into this stack. Record your answers on Form F.”
Provide the client with a ten-key calculator to make the calculations that are necessary. This task can be done on a “paper and pencil” basis or on the computer, using the provided Excel spreadsheets.
| Task # | Problem | Task | Resources |
|---|---|---|---|
| 1 | How many of each title are likely to be purchased by the account closure date? | Compare the replacement cost with the current fine and sort cards by whether book or video is likely to be purchased. | Side 1 of White or Blue card, Form E |
| 2 | What will be the total replacement costs for each title that is purchased by the account closure date? | Multiply the replacement costs for each title by the number that are likely to be purchased. | Side 1 of White or Blue card, Form E |
| 3 | What will be the total fines due for each title that is not purchased by the account closure date? | Add the fines for titles that are not likely to be purchased now. | Side 1 of White or Blue card, Form E |
| 4 | How many books and videos of each title can we purchase if we collect future fines and replacement fees? | Add the fines for titles that are not likely to be purchased to the fees collected for replacements and divide by the replacement cost. | Side 1 of White or Blue card, Form E |
Files:
Client orientation and instruction: 5–10 minutes
Typical activity duration: 90–180 minutes
Our Online Community