SWAG 1 Activity #7: Telephone Message Taking
This is a transcription task for 20 telephone messages that the Library has received. This series of tasks becomes progressively more difficult because less information is provided on the telephone message pads. You may choose to begin with the first task or, if the client requires more challenge than this provides, begin later in the progression to provide adequate challenge. The number of rings and duration of the pauses between messages is fixed to standardize the task. The client may not stop the playback device during the task.
Provide the client with the appropriate set of telephone message pads. Explain to the client, “You will hear a series of telephone messages that have been recorded. We need to review the messages and fill in the information that was not recorded on the message pad. Be sure to fill in today’s date on each message, in addition to the missing information.”
After the task is completed, provide the Telephone Messages form to the client to edit and correct the responses.
| Task # | Problem | Task | Resources |
|---|---|---|---|
| 1 | Telephone messages were recorded, but the person who was called is missing. We need to identify the person who was called. | Use the Telephone Message Pads A and check off the person who was called. | Telephone Message CD, Telephone Message Pads A |
| 2 | Telephone messages were recorded, but the person who was called and the telephone numbers were missing. We need to include the person who was called and the telephone numbers. | Use the Telephone Message Pads B, check off the person who was called and fill in the telephone number. | Telephone Message CD, Telephone Message Pads B |
| 3 | Telephone messages were recorded, but the person who was called is missing and the telephone numbers were incorrect. We need to include the person who was called and correct the telephone numbers. | Use the Telephone Message Pads C, check off the person who was called and correct the telephone number. | Telephone Message CD, Telephone Message Pads C |
| 4 | Telephone messages were recorded, but the person who was called is missing and the person calling is missing. We need to identify the person who was called and the person calling. | Use the Telephone Message Pads D, check off the person who was called and fill in the name of the person who called. | Telephone Message CD, Telephone Message Pads D |
| 5 | Telephone messages were recorded, but the person who was called is missing and the messages were missing. We need to include the person who was called and the messages. | Use the Telephone Message Pads E, check off the person who was called and fill in the message. | Telephone Message CD, Telephone Message Pads E |
| 6 | Telephone messages were recorded. We need to transcribe the calls onto the Telephone Message Pads. | Use the Telephone Message Pads F, check off the person who was called and fill in all the blanks. | Telephone Message CD, Telephone Message Pads F |
The 2010 revision includes three sets of audio files, providing the same 20 messages in 30-minute, 45-minute, and 60-minute activities, also differentiated by 1 ring, 2 rings, and 3 rings before each message. This facilitates the standardized use of the messages in multiple-task activities.
Files:
- Activity 7 Instructions (PDF)
- Mailing List Printed (PDF)
- Telephone Message Pads A (PDF)
- Telephone Message Pads B (PDF)
- Telephone Message Pads C (PDF)
- Telephone Message Pads D (PDF)
- Telephone Message Pads E (PDF)
- Telephone Message Pads F (PDF)
- Telephone Messages (PDF)
- 22 Telephone audio files (available in MP3 and WMA formats)
Client orientation and instruction: 5 minutes
